Refund Policy

SASHOPPE Refund Policy

1. Return Window Customers may request a return within 30 days of receiving their order. 2. Eligibility Items must: Be unused and in their original condition. Include original packaging, tags, and accessories. Be accompanied by proof of purchase. 3. Non-Refundable Items The following items cannot be returned: Gift cards Digital products or downloadable software Personalized or custom-made products Clearance or final-sale items 4. Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the issue. We will replace the item or issue a full refund where appropriate. 5. Refund Process Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 5–10 business days, depending on your payment provider. 6. Return Shipping If the return is due to our error (wrong or defective item), we will cover the return shipping costs. For change-of-mind returns, customers are responsible for return shipping unless otherwise stated. 7. Exchanges We replace items only if they are defective, damaged, or the wrong product was sent. 8. Contact Us For refund or return requests, contact us at: Email: support@example.com Phone: +00 123 456 789 Business Hours: Monday–Friday, 9:00 AM–5:00 PM